Background The Bureau of Land Management (BLM) administers an extensive array of leased spaces, including offices, warehouses, and other facilities, requiring a streamlined process for lease management encompassing various contract types such as GSA leases, Homeland Security services, Interagency Agreements, and Commercial Leases. Solution The Space Leasing System was developed using the Microsoft Power Platform, incorporating Software as a Service (SaaS) apps like Power Apps, Power Automate, and Dataverse. This solution centralized lease management processes, enabling BLM to track contract actions and administration tasks systematically, while automating and streamlining approval processes for GSA Leases. Leveraging and customizing existing Microsoft capabilities, we tailored the Approvals application to cater to the specific needs of individual users and groups. The integration has enabled users to experience a seamless approval process, with the ability to configure notifications for various approval processes and receive alerts through Microsoft Teams and email. By providing a convenient and efficient way to obtain necessary approvals, the app has streamlined the entire lease-related actions approval process, reduced manual checking, and improved overall efficiency. One of the key features of the Approvals integration is its robust filtering and sorting capabilities. This allows users to easily prioritize and manage various approval requests, ensuring that critical lease actions are promptly addressed while maintaining a clear overview of pending tasks. Leveraging existing Microsoft components and functionality, we rapidly developed the new application in Power Apps, utilizing visual development tools and pre-built connectors to streamline workflows, user interfaces, and data integration. This approach significantly reduced development time and effort while still providing the flexibility to integrate new business requirements and capabilities. The platform's security and governance features ensured proper access controls, safeguarding sensitive lease data, and complying with regulatory requirements. Moreover, the Power Platform's low-code environment expedited the development process and maintained strict security and governance standards. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

In a digital age where speed and efficiency are paramount, the public sector has not been left behind. The Bureau of Land Management (BLM) partnered with NexGen Technologies, Inc. to revolutionize the way permits are processed through the Recreation and Permit Tracking Online Reporting (RAPTOR) system. This collaboration marks a pivotal shift from cumbersome paper-based methods to a streamlined, agile-based digital solution. Understanding the Vision and Delivering Precision For over five years, NexGen has worked closely with BLM stakeholders to distill complex business requirements into a clear product vision. This deep engagement has afforded NexGen a nuanced understanding of the domain and the specific needs of its users—both public and internal. Launched in 2020, RAPTOR supports the application and issuance of Special Recreation Permits (SRPs) and was later expanded to include Paleontological and scientific research permits. This system is not just a tool but a mission-critical asset that upholds BLM’s goal to Sustain the health, diversity, and productivity of public lands for the use and enjoyment of present and future generations. Designed for Extensibility and Integration One of NexGen's guiding principles in developing RAPTOR was creating a system that could grow and adapt without upheaval. This foresight led to the design of an extensible architecture that seamlessly accommodates new types of permits. The system's open data standards and RESTful API layer facilitate smooth data exchanges with other BLM systems. Furthermore, NexGen integrated a Geographical Information System (GIS) to bolster geospatial decision-making capabilities, ensuring that RAPTOR is not only a permitting tool but also a comprehensive decision support system. Agile Development at its Core At the heart of RAPTOR's development process is NexGen's commitment to Agile methodologies, specifically the Scaled Agile Framework (SAFe). This approach enabled the team to meet multifaceted project goals across different phases, including enhancements like JBPM workflow integration for post-permit issuance monitoring, cost recovery, and handling protests and appeals. These agile practices ensured that the project remained adaptable, with frequent iterations and continuous feedback loops integral to the process. System Architecture: A Blend of Innovation and Reliability RAPTOR’s system architecture is a testament to NexGen’s innovative spirit combined with a commitment to reliability. Featuring a dynamic Angular-based frontend and robust Business Process Management (BPM) capabilities via jBPM, the architecture supports vast enterprise services through RESTful APIs. It incorporates a scalable open-source document repository (Jackrabbit), a high-performance search and indexing service (Lucene), and a rapid object persistence framework (MyBatis). This architectural design ensures that RAPTOR is not only flexible but also scalable, capable of meeting evolving needs and integrating smoothly with authorized external systems. Looking Ahead As RAPTOR continues to evolve, it stands as a prime example of how agile methodologies can transform government operations. NexGen remains dedicated to enhancing RAPTOR’s capabilities, supporting the BLM’s mission, and providing exemplary service to the public. This project underscores the potential of agile development to streamline government processes, making them more accessible, efficient, and responsive to the needs of today’s citizens and tomorrow's challenges. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

Background At the Bureau of Land Management's (BLM) International Rangeland Drill Repair Center in the Vale District, there was a critical need for managing specialized forestry reseeding equipment inventory, particularly seed drills. The center's capacity to refurbish up to three seed drills simultaneously demanded an effective system to oversee equipment lifecycle management. Challenges The BLM's Vale District previously relied on inefficient methods to monitor seed drill inventory, hindering their ability to track maintenance and repair activities accurately. The absence of real-time data impeded the efficient utilization of garage space and the timely refurbishment of equipment essential for reseeding projects. The legacy application faced security compliance issues, and the BLM required a rapid modernization of the app to a zero-trust compliant technology platform. Solution NexGen Technologies rapidly modernized the BLM Drill Shop System, a robust inventory management solution, to the low-code, cloud-based, and FedRAMP certified Microsoft Power Platform. Power Apps enables an accessible user interface for staff to interact with inventory data seamlessly. Power Automate enhances operational efficiency with automated data workflows, while Dataverse provides a secure data storage solution. The innovative integration with Microsoft Teams places this powerful inventory management tool directly in the daily workspace of the repair center's staff, promoting efficient management of inventory and ensuring the repair center operates at peak performance. With this system in place, BLM's Vale District has significantly improved its ability to manage and maintain forestry reseeding equipment. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

Background The Bureau of Land Management's (BLM) Performance Management Data System (PMDS) has been developed in alignment with the Government Performance and Results Act (GPRA) to optimize the performance tracking and management of BLM activities. The system is designed to define, measure, and monitor the activities that are critical to the BLM's mission. Challenges Before the implementation of PMDS, BLM lacked a structured approach to manage and measure its performance against the activities outlined in its Strategic Matrix. This lack of a coherent system made it challenging to track the progress of activities, manage costs effectively, and ensure alignment with the GPRA requirements. The legacy system did not meet the latest zero-trust cybersecurity compliance requirements and was at risk to be shut down and no longer available for end users. Solution NexGen Technologies modernized the legacy ColdFusion-based PMDS application to the low code, cloud-based Microsoft Power Platform, leveraging Power Apps, Power Automate, Power BI, and Dataverse to enhance the efficiency of performance management data. It features integration with Azure Active Directory (AD) and phishing resistant multi-factor authentication (MFA) for streamlined user authentication and access management. Power Automate is utilized to automate bulk tasks within PMDS, such as updating and importing records, which significantly improves data management efficiency. The Approvals application, part of the Microsoft ecosystem, is incorporated into the workflow to ensure prompt and efficient approval processes, which is critical for the execution of the BLM's activities and overall decision-making. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

Background The Bureau of Land Management (BLM) manages the lifecycle of fluid mineral development on the public lands and federal mineral estate from permitting through well and infrastructure abandonment and reclamation of surface disturbance associated with fluid mineral production. The Automated Fluid Minerals Support System (AFMSS) supports BLM mission-critical programs and activities including Fluid Minerals Inspection and Enforcement Program; Environmental Inspections; and tracking of operational approvals such as Applications for Permits to Drill (APD), Well Completion Reports (WCR), and Sundry Notices on both Federal and Indian Trust Lands and Leases. Challenge The Bureau of Land Management had an objective to modernize a 20-year old legacy application to modern technology, enhance data collection for Operators, enforce data standards, and streamline complex business process flows. The legacy application faced major inconsistencies in data tracking and monitoring throughout its offices, with data being stored across 51 disparate databases. They had an objective to overhaul paper applications and turn to web-based software solutions to create a national standard. Solution NexGen provided business transformation, business process reengineering, and IT modernization services throughout a complex multi-year project to replace the legacy AFMSS. NexGen implemented the AFMSS 2.0 as a Business Process Management (BPM) based permitting system that maintains case files associated with the permit applications, adjudications, approvals, rejection, and others. Using open-source technology, NexGen developed an enterprise content management system that integrates with the BizFlow  Business Process Management (BPM) engine to support the case file management needs within the AFMSS2 application.  Due to limitations with the COTS product, our team worked to rearchitect the original proprietary COTS user interface with a modern AngularJS-based mobile responsive solution to enhance the user experience. Our Team identified and recommended a change to the core AFMSS data architecture, which involved re-orienting the core system to a “well-centric” architecture from an APD-centric data architecture. Since the core architecture is critical to any application’s future fit for use and functionality scalability, this change, drastically reduced the complexity of AFMSS and enabled a more seamless scaling of future functionality such as Sundry processing, Inspection and Enforcement and Well Completion Reporting. A major goal of this project was to consolidate 51 stand-alone databases which segregated authoritative oil and gas lease data across Indian-owned and BLM-managed lands. In support of the data migration from AFMSS 1 to AFMSS 2, NexGen completed a detailed data migration plan and architected a uniform Oracle-based data schema to consolidate data across 51 disparate databases. This extensive effort was further complicated by the fact that these legacy AFMSS databases did not have field level data validation and rules, consequently data could vary considerably within the same field across different data sources. NexGen performed extensive data cleansing and data conversion in support of this complex data migration effort. The resulting AFMSS 2.0 helps the BLM reduce permit processing times, while also increasing the efficiency and transparency of APD review and approval process. Outcome The AFMSS 2.0 meets a key BLM mission objective – availability of a unified, streamlined, web-based national system for submission, processing and tracking of NOSs and APDs. AFMSS substantially improves data quality and consistency and automates the key processes (NOS, APD, Sundry Notices, etc.) using a custom off the shelf (COTS) business process management (BPM) engine. "Your team has helped with a high volume of complicated work, maintained high quality and this effort has been sustained throughout the project." Michael D. Nedd, Assistant Director BLM Energy, Minerals, and Realty Management I know it has been difficult, stressful and exhausting, but all of your hard work is paying off! I am thankful to all of you and proud of the work you’re doing. Thank you, thank you, and thank you!” BLM Project Manager/ COR About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

NexGen Technologies Inc. is dedicated to delivering cutting-edge Power Platform solutions tailored to our clients' needs. We engage in continuous innovation, conducting thorough solution assessments, and providing vivid demonstrations of system capabilities and functionalities. Take, for instance, our illustrative example showcasing the versatility of Power Platform's integration with Esri's Geographic Information Systems (GIS) solutions, like Survey123. The following example demonstrates how two no-code/ low-code (LC/NC), cloud-based Software as a Service (SaaS) solutions, Microsoft's Power Apps and Esri's Survey123, can be seamlessly integrated using an out of the box connector. Esri Survey123: Dynamic Data Collection Redefined Esri Survey123 represents a transformative approach to data collection, harnessing the power of GIS for real-time, location-based insights. As a pivotal element of the ArcGIS suite, Survey123 allows users to create detailed surveys that capture valuable information directly from the field. This robust application is not just about gathering text responses; it enables the collection of geographical data, photos, and more, which can be geo-tagged to provide spatial accuracy and context. Our demonstration project highlights how Survey123 can serve as a powerful tool for mobile solutions hosted on ArcGIS Online (AGOL). By leveraging its dedicated connector, we've crafted a seamless pipeline that dynamically ingests survey data into downstream applications. This allows for a fluid and integrated data workflow, transforming raw input into actionable intelligence with geographical precision. Power Apps: Tailored Applications with Geographic Intelligence The Microsoft Power Apps component of the Power Platform empowers businesses to create custom applications tailored to their specific processes and data needs without requiring extensive coding expertise. With its intuitive design and powerful functionalities, Power Apps facilitates the rapid development of apps that work across all devices, enhancing productivity and user experience. In the context of GIS integration, Power Apps acts as the conduit between the data collected by Esri Survey123 and the broader suite of business applications. Utilizing the ArcGIS Connector, we have demonstrated the capability to not only capture but also utilize geospatial data within custom applications. Our demo showcases three innovative methods to embed GIS map viewers into Power Apps, offering diverse approaches to visualizing and interacting with spatial data collected from Survey123. Power BI: Visualizing Data with Geospatial Analytics Power BI stands as the pinnacle of data visualization and business intelligence within the Power Platform. It enables organizations to transform data into rich visuals and interactive reports, facilitating informed decision-making processes. The integration of Power BI with the ArcGIS Connector brings an additional layer of geospatial analysis, allowing users to visualize and interact with their data in new and insightful ways. Our demonstration taps into the synergy between Power BI and the Esri Webmap, showcasing how geospatial features submitted through Survey123 can be dynamically saved within Dataverse, and displayed within a Power Apps application. The result is an immersive experience where data is not just seen but experienced, providing a comprehensive overview of the spatial relationships and patterns that emerge from survey data. This powerful combination of tools showcases the possibilities that open up when geospatial data is leveraged to its full potential in business analytics. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

At NexGen Technologies, Inc., our commitment to innovation and excellence has continually driven us to embrace transformative technologies that empower our federal government clients. A standout in this technological revolution is the Microsoft Power Platform—an integrated suite offering robust capabilities from business analytics to application development, automated workflows, and beyond. Here’s how NexGen is leveraging this powerful platform to modernize applications rapidly and develop new solutions that meet the evolving needs of our clients. Why Microsoft Power Platform? Streamlined Development: The Power Platform provides a cohesive low-code development environment that enables our teams to deliver applications faster than ever before. By reducing the complexity typically associated with app development, we can focus on solving business challenges directly, increasing productivity, and reducing time to deployment. Power BI: At the heart of our analytical transformation is Power BI, which allows for comprehensive business intelligence solutions that are not only customizable but also scalable. This tool enables our clients to visualize data through interactive, real-time dashboards and reports, providing insights that drive informed decision-making. Power Apps: This suite component democratizes the app development process, allowing us to build custom apps quickly with minimal coding. These apps are designed to solve specific workflow challenges, streamline operations, and enhance overall efficiency across departments. Power Automate: To enhance operational efficiency, Power Automate allows us to create automated workflows between applications and services. This automation helps streamline repetitive tasks, minimize errors, and ensure consistency across data management practices. Power Virtual Agents: Our clients can build and deploy AI-powered chatbots using Power Virtual Agents, which provide responsive, conversational solutions for engaging users and automating common inquiries and processes. Power Pages: A component of the Microsoft Power Platform that allows users to create and host modern, data-driven websites with low-code tools. It enables organizations to seamlessly integrate these websites with other Power Platform services to enhance user interaction and streamline business processes. NexGen’s Proven Expertise Leveraging our deep industry knowledge and technical expertise, NexGen has successfully implemented dozens of applications using the Microsoft Power Platform. Our work with the Department of the Interior (DOI) exemplifies our capability to deliver high-quality solutions that are both agile and responsive to our clients' needs. Here are a few highlights: Labor and Ops Plans: By integrating Power Apps, we have streamlined operations planning and workforce management for the Bureau of Land Management (BLM), enhancing productivity and operational transparency. Budget Proposal Submission System: Our implementation of Power Apps has simplified the budget submission process, enabling more accurate and timely financial planning. Compliance Assessment –Safety, Health, and the Environment (CASHE) Inspection Application​: Utilizing the Power Platform, we developed a dynamic reporting and analysis tool that supports the BLM’s safety, health, and environmental inspections, ensuring compliance and oversight. Asset Inventory Management System (AIMS): NexGen modernized this system to the Microsoft Power Platform, streamlining asset management and operations for the Bureau of Land Management. This transformation enhanced data integrity, reporting capabilities, and user experience, leveraging Power Apps to facilitate comprehensive asset tracking and management. Finance and Acquisitions Division System: NexGen executed a Power Platform modernization for the U.S. Bureau of Reclamation's Finance and Acquisitions Division (FAD), replacing legacy systems to enhance financial and procurement processes. This upgrade introduced advanced automation capabilities and integrated analytics, significantly improving operational efficiency and data transparency within the division. Continuous Innovation and Support At NexGen, continuous innovation is at the core of what we do. We not only provide tools but also ensure that our clients are fully equipped to use them through comprehensive training and support services. Our ongoing assessments and enhancements further ensure that the solutions we deploy remain cutting-edge and fully functional. As Microsoft continues to expand capabilities within the Microsoft Power Platform, our focus remains on delivering solutions that empower our federal clients to achieve more with less, ensuring efficiency, transparency, and enhanced service delivery. Our partnership with Microsoft ensures that we are always at the forefront of technological advancements, ready to meet the challenges of today and tomorrow. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

Agencies gain comprehensive visibility and control over their assets, leading to optimized resource utilization and extended asset lifecycles. An enterprise asset management system enhances decision-making with predictive analytics for maintenance and investment, thereby reducing downtime and operational costs. It also ensures regulatory compliance and improves asset performance tracking, contributing to increased overall operational efficiency. NexGen Technologies boasts an impressive track record as an IBM Business Partner, with a team of IBM Certified Maximo Consultants and Infrastructure Deployment Professionals dedicated to the Maximo Asset Management System. With a history of engagement dating back to 2011, NexGen has played a pivotal role in the deployment, operations, maintenance support, and enhancement of IBM Maximo across various bureaus within the Department of the Interior (DOI), such as the Bureau of Land Management (BLM), Bureau of Indian Affairs (BIA), U.S. Bureau of Reclamation (USBR), and the National Interagency Fire Center (NIFC). Our team expertly manages a substantial array of database attributes, location records, assets, and work orders, ensuring secure handling and optimization of performance for data retrieval, reporting, interfaces, and complex calculations. NexGen's commitment to excellence is evident in our work with the DOI to modify the overarching licensing agreement to accommodate the significant platform upgrade to Maximo Application Suite (MAS). MAS harnesses AI, IoT, and analytics to refine performance, prolong asset lifespans, and diminish operational downtime and expenses. The MAS version 8.x represents a monumental technical advancement in the Maximo platform since its version 6, marking a transformative era in asset management. NexGen proudly spearheaded the DOI's first major Maximo platform upgrade to MAS for the BLM's Facility Asset Management System (FAMS), signaling our continual evolution and dedication to technological leadership. NexGen has successfully integrated the latest Maximo Mobile and Maximo Spatial, providing enhanced offsite data collection and GIS data integration to track asset locations effectively. The Maximo Linear module is another example of how NexGen continues to deliver cutting-edge solutions that not only meet but exceed client expectations. By partnering with NexGen Technologies, agencies secure a collaborative ally with extensive expertise in asset management solutions, ready to navigate the complexities of modernizing and streamlining asset management systems for improved efficiency and cost-effectiveness. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

Challenges Our client, the Bureau of Land Management (BLM), has an enterprise Help Desk solution that can only be used by internal BLM users.  Since many BLM applications are public-facing, the Bureau required a public-facing Help Desk solution where any public user can submit a Help Desk ticket for support and/or report an issue with an application. Solution NexGen designed and developed the “Public Help Desk” (PHD) site, which is a Drupal based implementation that allows public users to submit help desk tickets across multiple public-facing BLM National Applications. This site was developed as a centralized support request site to allow public users to submit support requests (help desk tickets) for the BLM National applications that are not currently supported through the main BLM Help Desk System. Internal BLM application leads receive an automated email notification when a new ticket is submitted to their system by a public user. Internal users can search all submitted tickets, add comments to tickets, resolve tickets, and run reports on tickets submitted for their application. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

Background BLM wanted to create a new website called the "Science in Practice Portal (SPP)" to support internal user knowledge sharing and host a public facing website view to enable public users to search for a variety of scientific knowledge and resources. Challenge The project objective was to design, develop and implement an online portal to provide the BLM staff an effective medium for collaboration, communication and sharing of relevant science information, data, and tools. Solution NexGen designed and developed the public-facing “Science in Practice Portal” (SPP) site, which is a Drupal-based implementation that provides a rich and engaging environment for sharing technical information among a broad range of science-oriented end users. The core implementation was enhanced with appropriate Twig templates that incorporate the needs of individual business lines. The navigation inside Drupal was enhanced to provide a better user experience that allows for seamless and intuitive navigation. This web application also uses community modules modified for SPP to provide “What’s New” and “Upcoming Events” functionality. NexGen integrated Apache Solr to provide highly scalable enterprise indexing and searching capabilities. As a result of near real-time indexing, the Portal rapidly displays any content updates. Deployed the initial phase of the Science in Practice Portal (SPP) that contains over 6,000 content items, multiple events, forums, and 300,000+ website hits per month. We integrated social media feeds, an RSS feed, and an interactive “self-help” tour, which guides first-time visitors’ users across site features. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

Challenge The National Interagency Fire Center (NIFC) faced significant challenges with its legacy website. This outdated platform was not only difficult for the public to navigate but also cumbersome for internal teams to maintain. Moreover, the website did not comply with important accessibility standards (Section 508), making it hard for all users to access the information they needed. Solution NexGen Technologies has spearheaded a comprehensive redesign and modernization of the National Interagency Fire Center's (NIFC) official website, NIFC.gov, leveraging the advanced capabilities of the Drupal 9 platform. This initiative was aimed at enhancing the site’s content management system (CMS) to provide a robust, user-friendly, and mobile-responsive interface. The upgraded public-facing site now serves as a critical resource for eight federal agencies involved in Wildland Fire Management and Emergency Response operations. Utilizing Design Thinking and Sprint methodologies, our team crafted a digital environment tailored to diverse user personas, ensuring an intuitive and inclusive user experience. Over 100 webpages underwent meticulous design and development, transitioning to the new Drupal 9 platform. The homepage features a dynamic and engaging layout with a scrolling Hero image, assorted content blocks, and up-to-date Fire statistics that captivate and inform site visitors. In line with the latest design trends, the website incorporates cascading menus for streamlined navigation, integrated social media feeds to enhance engagement across platforms, and libraries of reusable images and videos to support content versatility. To drastically reduce the labor involved in updating Fire statistics, Robotic Process Automation (RPA) was implemented, cutting down data processing time from hours to mere minutes—a reduction of 80 to 90 percent. Furthermore, the site adheres to the newest accessibility standards, including Section 508 compliance. It features an innovative "toggle" capability, allowing users to customize how they view content based on their accessibility needs. This commitment to accessibility underscores our dedication to creating a site that is not only functional and efficient but also inclusive, ensuring all users have equal access to vital information. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.

Background Our client, the Bureau of Land Management, leverages a Help Desk solution using IBC Remedy, which manages all tickets for users across the Bureau. Challenges Business leaders desired an Enterprise Dashboard and Analytics solution to view Enterprise Help Desk metrics, ticket status, and customer service results. Executives wanted to view an overview of ticket status (completed, submitted) by department and date range. The IBC Remedy project did not like the out of the box reporting capability within the Remedy application, and reporting capabilities were very limited in nature.  The business did not want a live data connection due to major performance concerns for the help desk system. Solution Overview NexGen partnered with the client’s Remedy technical team to thoroughly understand their business requirements and data structuring needs. Robust extract, load, and transform (ETL) process were developed using Informatica, which transformed data to fit a specialized reporting data model within the Oracle-based data warehouse, tailored to a range of bespoke needs. Client Value Proposition: With our enhancement of the National Reporting System, hosted on the Oracle Analytics Platform, we empowered the client with sophisticated enterprise Help Desk dashboard views. This enterprise reporting solution revolutionized the way the client’s major divisions—executive, IT Operations, and National Applications—interact with their data. Actionable Insights with Dynamic Filtering: We introduced dynamic filters within each dashboard, granting the client's users the ability to refine and tailor the information presented to them according to their specific requirements. The system is designed to refresh and present these custom data views instantaneously, allowing for real-time analysis and decision-making. Business Impact: The result is a transformative reporting solution that not only provides individualized insights for diverse company roles but also enhances operational efficiency, promotes strategic business decisions, and boosts overall productivity. This system becomes an indispensable tool in the client’s repertoire, fostering a data-driven culture that is agile, informed, and forward-looking. Long-Term Benefits: In the long term, the enterprise reporting solution ensures that the client remains adaptable to changing business landscapes, with data that is as dynamic as the markets in which they operate. The client can confidently navigate through vast amounts of information, gaining clarity and actionable intelligence that supports sustained growth and service excellence. About NexGen: NexGen Technologies (NexGen) provides the people, processes, and solutions that help make innovative IT transformation possible across your systems and applications. We specialize in delivering top-tier IT support services, specifically tailored for the unique needs of the federal government. Our dedicated team combines cutting-edge technology with deep industry expertise to ensure your projects meet the highest standards of quality and security. For more information, please contact NexGen at info@nexgeninc.com or (720) 377-1800.